No set definition
There is no set definition for “complex care” as it’s unlikely that any two individuals will have the exact same needs; complex care is a specialist form of support for individuals who have a combination of chronic or long-term health conditions with behavioural and social care needs.
People receiving complex care typically have severe, on-going healthcare needs as a result of an illness or disability.
Support Plan
Each person needing complex care will have a detailed support plan referring to their individual health needs and the support they require. Wicked Care’s job is to supply the best carer’s possible to deliver this.
To ensure we provide this, our recruitment process involves interviewing applicants with a person-centered mindset. During the interview we make sure that the people who will become important members of the Wicked family have the emotional intelligence it takes to deliver person-centered care.
Importance of Language
We are mindful of the language we use and the weight that certain words hold, and so it is important to us that our team uses respectful terminology when talking to and referring to the people we care for.
For example, Wicked Care will never use the term ‘challenging behaviour’ to define people’s actions. Instead, we prefer to look at people’s actions as ‘expressive.’ We believe in working with people to understand the ways in which they express themselves and what we can do to ensure their feelings remain validated and never minimized.